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If you don't receive an answer in less than 24 hours, or if you prefer to speak to us personally, please contact us by phone. The reception is open (local time MEZ - 01:00) from 09:00 to 12:00 and from 17:00 to 20:00 on working days, Saturdays only in the morning, closed on Sundays and bank holidays. For any urgent matters you can phone us 24h. Arrivals are of course also possible outside our general opening hours. We speak English.